Privacy policy

Last updated: February 11, 2026

Longtac (Shanghai) Automation Technology Co.,Ltd. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Longtac (Shanghai) Automation Technology Co.,Ltd. is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Cookie Policy

Our website uses cookies and similar tracking technologies (such as pixel tags and local storage) through the Shopify platform for the following purposes:
  1. Necessary Cookies: To ensure basic website functionality (e.g., shopping cart, account login), which cannot be disabled.
  2. Functional Cookies: To remember your preferences (e.g., language, region).
  3. Analytical Cookies: To track website traffic and optimize user experience (powered by Shopify Analytics).
  4. Marketing Cookies: To deliver personalized advertising (e.g., showing products related to your browsing history).
You can disable "Functional/Analytical/Marketing Cookies" through your browser settings, but this may affect the functionality of certain features. Necessary Cookies cannot be disabled.

To request a complete list of cookies we use, please send an email to admin@longtac.com.

Personal Information Sources

We may collect personal information from the following sources:
  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, remember your preferences, send account notifications, process transactions, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience.
  • Marketing and Advertising. We use your personal information to send marketing and promotional communications, and to show you online advertisements related to our products and services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide secure payment and shopping services, and detect or address fraudulent, illegal, unsafe, or malicious activity.
  • Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to legal process, and enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
  • With Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you request or consent to our disclosure of certain information to third parties.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction or to comply with legal obligations, enforce our terms, or protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify and third parties located in other countries to provide and improve the Services. Shopify is responsible for its processing of your personal information. For more details, you may review the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to third-party websites. We do not control these sites and are not responsible for their privacy or security practices. Please review their policies before using them.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to communicate sensitive information.

Data Retention Period

We will retain your personal information for the shortest period necessary:
  1. Account Information: Retained for 12 months after you actively cancel your account;
  2. Transaction Information (orders, payment records): Retained for 36 months after the completion of the transaction;
  3. Marketing Information: Retained for 6 months after you opt out of marketing;
  4. Device/Usage Information: Retained for 18 months after collection.
We may extend the retention period if required by applicable law.

Your Rights and Choices

Depending on where you live, you may have the right to:
  • Access, correct, or delete your personal information;
  • Receive a copy of or port your personal information;
  • Opt out of marketing or targeted advertising;
  • Object to or restrict certain processing;
  • Withdraw consent where processing is based on consent.
You may exercise these rights by contacting us at admin@longtac.com. We will process your request within 15 business days.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside your country of residence.

If we transfer data from the European Economic Area or the UK, we will use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this website with an updated "Last updated" date.

Contact

If you have any questions about this Privacy Policy, please contact us at:Email: admin@longtac.comAddress: 88, Haiwang Rd, Lingang New Area, China (Shanghai) Free Trade Zone
Longtac (Shanghai) Automation Technology Co.,Ltd. is the data controller of your personal information.